Effective: December 3, 2025. Last updated: April 30, 2026.
This Refund Policy applies to all one-time digital purchases made through the Eroth Discord bot
("the Service") via Stripe Checkout. By completing a purchase you agree to the terms below.
1. Nature of the Goods
All items sold through the Service are digital content delivered immediately upon
successful payment. This includes, without limitation, in-game currency (Erothite), Sweep
Cards, the Eroth's Kiss starter bundle, and cosmetic palette unlocks. Items are not physical goods,
are not redeemable for cash, and have no value outside the Service.
2. EU and EEA Customers: Right of Withdrawal Waiver
Under Article 16(m) of EU Directive 2011/83/EU (Consumer Rights Directive), the 14-day right of
withdrawal does not apply to digital content delivered immediately, provided the
consumer has given prior express consent and acknowledged the loss of that right.
At the Stripe Checkout step you will be asked to tick a box confirming both the consent and the
acknowledgement. If you do not tick the box, the purchase cannot proceed.
3. When Refunds May Be Granted
Refunds are issued at the sole discretion of the Service operator. Typical cases where a refund
will be considered:
The purchase was completed but the items were never delivered to your account due to a
verifiable bug or outage on our side.
The purchase was made fraudulently from a payment method you did not authorise. In this case
please contact your card issuer or open a Stripe dispute; we cooperate with all
Stripe-mediated dispute investigations.
A duplicate charge for the same SKU within a 60-minute window where only one set of items was
delivered.
4. When Refunds Will Not Be Granted
"Buyer's remorse" purchases where the items were correctly delivered.
Purchases where the in-game currency or items have already been spent, gambled (gacha pulls),
consumed, or transferred to another player.
Account loss, ban, or suspension caused by violation of the Discord Terms of Service or the
Eroth Terms of Service.
Purchases older than 30 days, unless required by applicable consumer protection law.
5. Effect of a Refund or Chargeback
If a refund is issued (whether voluntarily by us or as the result of a chargeback or Stripe
dispute), the Service will automatically:
Revoke the granted in-game currency and items, clamping any negative balances to zero.
Lock the account from making further purchases until the dispute is resolved in your favour
and the operator manually re-enables purchases.
Cosmetic frames and titles already attached to a card are not clawed back, to avoid affecting
other players who may have traded with the cards in question; however, the entitlement to
reapply them is revoked.
6. How to Request a Refund
Open a support ticket in the Eroth support channel
#support
(server invite: discord.gg/eroth) with:
Your Discord user ID.
The Stripe receipt number or PaymentIntent ID (visible in the Stripe email receipt).
A short description of the issue.
If you do not wish to publicly share certain details, please contact a moderator via direct message.